\chapter{Convention Operations}

The convention is comprised of many components as described below. 

% \section{Sales}
% xxx
% \subsection{Pre-Registrations}
% xxx
% \subsection{Onsite-Registrations}
% xxx
% \subsection{Meals}
% xxx
% \subsubsection{Al-Anon Luncheon}
% xxx
% \subsubsection{Saturday Night Banquet}
% xxx
% \subsubsection{Spirtual Breakfast}
% xxx
% \subsection{Commemoratives}
% xxx
% \subsection{Fundraising}
% xxx
% \subsection{Sporting Events}
% xxx

% \section{Physical Location}
% xxx
% \subsection{Meeting Rooms}
% xxx
% \subsection{Dining Rooms}
% xxx
% \subsection{Security}
% xxx
% \subsection{Internet Service}
% xxx
% \subsection{Parking}
% xxx


% \section{Convention Events}
% xxx
% \subsection{Speaker Meetings}
% xxx
% \subsection{Marathon Meetings}
% xxx
% \subsection{Business Meetings}
% xxx

% \section{Customer Support}
% xxx
% \subsection{Zendesk}
% xxx

% \section{Marketing}
% xxx
% \subsection{Mailchimp}

\section{Supporting Services}
There are several services which work together to make the convention happen as descibed below. 

\subsection{SFVAAC}
The convention website is hosted on Westlinks Online's Convention Manager platform and is located at \url{https://sfvaac.org}. 
Full details of Convention Manager are described in Chapter 3.

Login:\\
\url{https://sfvaac.org/login}

Admin section is found in the top right corner under your name when logged in.
See below for details of how to administer the website. It is also strongly suggested to have at least one training session with the developer, Westlinks Online.

Functions provided by Convention Manager (sfvaac.org)

\begin{itemize}
    \item Pre-Registrations
    \item Onsite-Registrations
    \item Meals
    \begin{itemize}
        \item Al-Anon Luncheon
        \item Saturday Night Banquet
        \item Spirtual Breakfast
    \end{itemize}
    \item{Convention Events}
    \begin{itemize}
        \item Speaker Meetings
        \item Marathon Meetings 
        \item Business Meetings
        \item Entertainment
    \end{itemize}
    \item Commemoratives
    \item Fundraising
    \item Sporting Events
\end{itemize}

Users who purchase registrations, meals or commemoratives are granted login access to the website which provides them with a personalized experience including:

\begin{itemize}
    \item Personalized schedules
    \item SMS Text notifications of upcoming events
    \item Purchase receipts
\end{itemize}

Admin functions include

\begin{itemize}
    \item CMS functions to manage page content 
    \item Product management for registration/commemoratives page 
    \item User management
    \item Meals management including 
    \begin{itemize}
        \item Room setup 
        \item Plating
    \end{itemize}
    \item Ticketing
    \item Badging
    \item Onsite Badging
    \item Reporting 
\end{itemize}


\subsection{Westlinks Online}
Westlinks Online is your service provider and the  developer of Convention Manager. They maintain and host sfvaac.org website and many of the supporting services described here. 

Login:\\ 
\url{https://www.westlinks.com/login}

Westlinks is where you will can manage: 

\begin{itemize}
    \item Invoices
    \item Payment methods
    \item Freelancer tasks
    \item Domain name
    \item Prepaid Third Party Services 
    \item SSL Certificates
    \item Phone Number 
    \item Backups 
\end{itemize}


\subsection{Stripe}
Credit card transactions are managed through Stripe. Transactions are approved, processed and deposited into the bank.

Login: \\
\url{https://dashboard.stripe.com/login}

Functions available with Stripe:
\begin{itemize}
    \item View/manage individual transactions 
    \item Create products 
    \item Create payment links (useful for fundraising and collecting failed website transactions)
\end{itemize}


\subsection{Zendesk}
Managed by Westlinks Online, Zendesk manages the support desk platform. 
Email sent to support@sfvaac.org and submissions of the Contact Us form on sfvaac.org website generate Zendesk tickets which are processed by support staff.

Because it is a per-user/per month pricing model, during the off-season, the accunt is reduced to one user. 
During the 3 months leading up to the convention, we increase to 3 users.

Login: \\
\url{https://www.zendesk.com/login/}

 
\subsection{Mailchimp}
Mass email communications are managed through Mailchimp. This account is managed by Sande Budwig. We do not have any details.

Login: \\
\url{https://login.mailchimp.com/}


\subsection{Google Workspace}
Managed by Westlinks Online, Google Workspace hosts email and distribution groups. Distribution groups are pseudo email addresses 
to which one or more users are members. Each member receives a copy of incoming messages. 
One key advantage of using distribution groups is to allow easy rotation of service positions without the need to re-make email addresses.

The account is set up with a single user / single mailbox. This is because it is a commecial account which has per-user/per-month pricing. 
It is possible to re-configure the account as a Google Workspace Nonprofit account which would allow unlimited mailboxes.
Because of the single user/single mailbox setup, historically, Westlinks manages the account and SFV users have not had a need to login. 
Despite that, for documentation purposes, these are the relevant links. 

Login:
\url{https://accounts.google.com/signin/}

Location (after logging in): \\
\url{https://admin.google.com/}
