\chapter{Support}

Support includes both supporting attendees by the convention committee as well as getting support from Westlinks with regards to operating this platform. 

\section{Support Dashboard}
Top level page providing access to the various support features. 

\section{Contact Us Messages}
\section{Voicemails}
\section{Voicemail Greeting}





\section{Zendesk (optional)}
Managed by Westlinks Online, the support desk is manged via the Zendesk platform. 
Email sent to support@DOMAIN.org and submissions of the Contact Us form on DOMAIN.org website generate Zendesk tickets which are processed by support staff.

Because it is a per-user/per month pricing model, during the off-season, the accunt is reduced to one user. 
During the 3 months leading up to the convention, we increase to 3 users.

Login: \\
\url{https://www.zendesk.com/login/}

\subsection{Zendesk Tickets}

\section{Westlinks Support}
This platform is built and managed by Westlinks Online who will provide assistance with any issues that come up with the general operations of the platform. Westlinks is available by several methods including email, chat (Slack, Telegram, Discord, SMS), Zoom and phone. 

\subsection{Westlinks Support Tickets}
For normal routine issues, fill out the form found in Admin under Westlinks Support or send an email to support@westlinks.com to generate a support ticket. Either one of those methods will generate a Zendesk ticket to which Westlinks will respond within a short time and reach out if they need further information. 

\subsection{Urgent Issues}
For emergency/urgent issues, if there is no response via one of the chat channels, call by phone to 929-325-1800.